TV operator Cyfra + increased subscription fees in a manner inconsistent with the law, found OCCP. As reported by the Office, the company committed itself to repair customers damage.
In this regard, in November 2013. Authority initiated proceedings against the company, putting its complaint unilaterally change the terms of the agreements concluded with subscribers on a temporary basis.
As reported OCCP, the investigation revealed that the company could infringe the principle of observance of contracts by introducing unilateral changes to the contract concluded for a definite period. According to the OCCP, the consumer, which contains such an agreement, is entitled to expect that the established conditions will remain in force until the end of the period for which the contract was concluded.
The Authority concluded that the conduct of exposing consumers to inconvenience and losses associated with incurring unexpected charges, change the service provider, the cost of purchase and installation of equipment and activation fees.
The operator has undertaken that customers who continue to use the service, you will receive an offer use the free services (VOD movies package, access to the new TV channel or replace the decoder). Those customers who are not already subscribers of the company, you will receive a subscription contract offer on special terms or refund zł 43.16 in cash.
The company has also taken actions of information tailored to particular groups of subscribers (to current subscribers the message is directed via the TV, e-mail, text message, email, as well as in the Internet Subscriber Centre; information for former subscribers and will be displayed on the website of the company for two months, will also be published in the national press.) (PAP)
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